Shipping

Shipping

Most orders are dispatched from stock within 24 hours. We will notify you of any items out of stock or delayed. Shipping times are estimates only and are not guaranteed. If you need guaranteed next day delivery (U.K. Only) please contact us.

United Kingdom (& N.I):

Strings:

Economy (3-5 working days): Free Postage
First Class (1-2 working days):  £2.00

Small Accessories (Rosins, Shoulder Rests etc):

Economy (3-5 working days): £3.00
First Class (1-2 working days):  £4.00

Parcels (Violin/Viola Cases, Cello/Bass Bags, Bow Cases):

Economy (5-7 working days): £8.50
Courier (3-4 working days):  £13.50

Heavy/ Extra-Large Items (Hard Cello Cases):

Courier (3-4 working days):  £37.50

 

Europe:

Strings:

5-7 working days: £3.00

Small Accessories (Rosins, Shoulder Rests etc):

5-7 working days: £4.50

Parcels (Violin/Viola Cases, Cello/Bass Bags, Bow Cases):

5-15 working days: £50.00

Heavy/ Extra-Large Items (Hard Cello Cases):

We regret that we cannot ship Hard Cello Cases outside of the U.K.

 

Rest of World:

Strings:

7-9 working days: £10.50

Small Accessories (Rosins, Shoulder Rests etc):

7-9 working days: £15.00

Parcels (Violin/Viola Cases, Cello/Bass Bags, Bow Cases):

We regret that we cannot ship Violin/Viola Cases, Cello/Bass Bags or Bow Cases outside of Europe.

Heavy/ Extra-Large Items (Hard Cello Cases):

We regret that we cannot ship Hard Cello Cases outside of the U.K.

 

Returns

All orders are checked before despatch.

Any faulty or incorrect items may be returned for exchange.

Correctly supplied items may be returned unused & in original packaging at the customers expense within 14 days for refund. The amount refunded will be less our full postage costs and subject to a 10% service charge.

Your statutory rights are unaffected.